Step 9 — Load Board & Dispatch Training

Employee Office · S&L Resources

Training/reference only. This page contains no private employee, customer, or payment data. Management approval and actual database permissions are required before live invoicing.

Ten-step load-board course

1. Access and authorization

Confirm company membership and assigned carrier; do not use another company’s credentials.

2. Search and filter

Filter equipment, origin radius, destination, pickup dates, weight, rate and appointment windows.

3. Verify equipment

Check trailer dimensions, cargo securement, weight and endorsements with the carrier; do not assume generic limits.

4. Route strategies

Straight line: A→B; Triangle: A→B→C; Circle: regional multi-stop loop. These are business planning strategies, not FMCSA rules.

5. Broker verification

Verify authority and legal identity independently; check factoring credit, payment history, double-brokering warnings and approved broker setup.

6. Rate negotiation

Compare loaded and empty miles, fuel, tolls, HOS, detention risk, and carrier minimum before making a counteroffer.

7. Booking

Obtain carrier authorization, rate confirmation, load number, appointment details, cargo and special instructions.

8. Track shipment

Record pickup, seal, driver check calls, exceptions, delivery, signed BOL and POD.

9. Billing and collections

Confirm approved accessorials; send invoices using authorized channels; track pending versus verified paid separately.

10. Practice and certification

Complete mock load, broker check, cost estimate, phone script, and supervisor review.

Load board platforms

DAT One, Truckstop and 123Loadboard have changing screens and subscription rules. Use the vendor’s current help center and your company-approved subscription. Do not share credentials or bypass carrier verification.

DAT · Truckstop · 123Loadboard

Practice load worksheet

Carrier/MC: ____________________ Equipment: _______________

Pickup city/date: ____________________ Delivery city/date: ____________________

Loaded miles: ______ Deadhead: ______ Gross rate: $______

Broker name/MC: ____________________ Factoring approval: ______

Truck restrictions and HOS verified: ______ Appointment confirmed: ______

Dispatcher safety and ethics

☐ Never book without carrier authorization.

☐ Never misrepresent carrier operating authority or identity.

☐ Never ignore equipment restrictions, weight limits, HOS or safety concerns.

☐ Never assume a load board listing proves broker creditworthiness.

☐ Never mark a load delivered without delivery evidence.